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       Top >>Tools and Utilities >> Customer Support

    Tools and Utilities/ Customer Support Hot scripts::

    Presented here are a good collection of Tools and Utilities/ Customer Support Hot scripts. Enjoy!
     
    11. e-Contacto
    e-Contacto.com is an e-CRM solution, that allows you to provide customer/visitor support, online and in real time. Integration only requires a unique HTML line of code. Try the free version (fully functioning) and increase customer satisfaction along with sales.
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    12. Ace Operator
    Ace Operator enables live interactions between company representatives and customers from the company web site. It allows customers to contact live agents at the click of the button, engage in interactive conversation and exchange information using multi-media content. It also allows companies to monitor visitors to their web site and initiate a conversation. It is an excellent tool for low-cost pre-sales support and any kind of customer services over the web. And, best of all, it is one of the most affordable solutions around. Ace Operator has excellent support for running it in a hosted environment. ASPs, ISPs and web hosting companies can host Ace Operators for their clients to create an additional source of revenue.
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    13. Help Meister
    Desktop-quality pop-up help for your website. Centralized, searchable database of help records. Help matched to user proficiency, job function, language, etc. Managers can update to reflect policies and procedures. Help Manual assembly and printing.
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    14. AnswerChat
    With AnswerChat you can track and chat with the visitors to your website(s). See who is on your site(s) and see what search engine and search term they used to find your site. Chat with your site's visitors and turn them into customers. AnswerChat is the low-cost customer service solution. No plug-ins or add-on software are required for visitors to your site(s). All they need a browser with java enabled. The fully functional free 30 day trial version available.
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    15. ME Macro Independence
    Macro Independence lets you create macros to control your Windows applications, automate program processes and assign tasks to scheduled events. With keyboard-mouse macro recorder, and player designed to help you eliminate repetitive operations. Macro Independence could communicate with interface I/O by COM Port, Ethernet, or other hardware devices. Typical Macro Independence is self operated software for Independence PC System.
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    16. IS CRM System
    IS CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.It supports multi-user and access control.It supports most of major database servers such as SQL Server,Access,Oracle,MySQL and others.Advanced version supports secondary development.
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    17. Live Chat for Websites
    Provide Support is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don¡¯t have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional web-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, proactive chat, operator-to-operator chats, and automatic chat transcript emailing. Very easy to set up--just paste a small HTML snippet into your web page source code. No plug-ins or software installation required on customer's side. Fully customizable. No setup fee, no contracts, and no hidden costs.
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    18. Windows Startup Report
    Create a report of all the programs that start with windows. This simple (vbs) script will create an html file with each item that starts with windows. This can be very useful for troubleshooting performance problems or viruses.
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    19. FREE Live Support Chat for your website
    LiveHelpEngine.com provides a very easy to use professional live help customer support and visitor tacking CRM solution. Our remotely hosted live customer support software is an easy and effective way for webmasters to provide a superior level of customer service through real time dynamic interaction with website visitors. Best of all our live help customer relatoinship management solution is 100% free for an unlimited number of operators!
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    20. Sales-n-Stats Live: 3 in 1 customer care software.
    Sales-n-Stats Live is 3 in 1 software for adding online customer service to your website, monitoring current business situation at your site and analyzing its performance via website statistics. This software along with live help via text or voice (VoIP) chat will recognize your visitors, e.g. returning or VIP clients. The information about what they are currently doing or did in the past is at your fingertips. Don't let them slip away! Talk to your customers, help them instantly and find out their actual needs. Get a better understanding of how your website works from the client's point of view. Improve visitor conversion rate with live help functionality and understand your business processes better with comprehensive website statistics. All that and much more, comes to your business with Sales-n-Stats Live software package.
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